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CS Growth Lab ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit csgrowthlab.com.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, company name, and any other details you provide through our contact forms or booking requests.
Usage Data: IP address, browser type, pages visited, time spent on pages, and referring URLs — collected automatically through analytics tools.
Cookies & Tracking Data: Small data files stored on your device to enhance your browsing experience and analyse site usage.

2. How We Use Your Information

We use the information we collect for the following purposes:

To respond to enquiries and deliver the services you request
To send you service-related communications and updates (with your consent)
To improve and optimise our website and services
To analyse traffic patterns and user behaviour through analytics platforms
To comply with legal obligations

3. Cookies

We use cookies to personalise your experience and analyse site traffic. You can control cookie preferences through your browser settings. Please refer to our Cookie Policy for full details.

4. Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our website and delivering services, including:

Google Analytics (website analytics)
Meta Pixel (advertising & remarketing)
Google Ads (advertising)
WhatsApp Business (client communication)
Email service providers

These providers are obligated to keep your information confidential and may not use it for any other purpose.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Contact form submissions are retained for up to 24 months.

7. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your personal data
Object to or restrict processing of your data
Withdraw consent at any time

To exercise any of these rights, please contact us using the details below.

8. Contact Information

If you have any questions about this Privacy Policy, please contact us:

Email: csgrowthlabagency@gmail.com
Website: csgrowthlab.com/contact

By accessing or using the website and services of CS Growth Lab ("Company", "we", "us"), you agree to be bound by these Terms of Service. Please read them carefully before using our services.

1. Acceptance of Terms

By accessing csgrowthlab.com or engaging our services, you confirm that you have read, understood, and agree to these Terms of Service. If you do not agree, please discontinue use of our website and services immediately.

2. Services Provided

CS Growth Lab provides digital marketing services including, but not limited to:

Social Media Management
Search Engine Optimisation (SEO)
Google Ads (PPC) Management
Meta Ads Management
Website Development
WhatsApp Marketing
Content Marketing
Influencer Marketing
Logo Design

The specific scope of services for each client is defined in a separate Service Agreement or Proposal.

3. User Responsibilities

By using our services, you agree to:

Provide accurate and complete information when requested
Cooperate promptly to enable timely service delivery
Not use our services for any illegal or unauthorised purpose
Not infringe upon the intellectual property rights of others
Maintain the confidentiality of any login credentials we provide

4. Payments

Payment terms are specified in individual Service Agreements. Unless otherwise agreed:

Invoices are due within the timeframe stated on the invoice
Late payments may incur a penalty as specified in your agreement
We reserve the right to pause services for accounts with overdue payments
All fees are non-refundable unless otherwise stated in writing

5. Intellectual Property

All content, designs, strategies, and deliverables created by CS Growth Lab remain our intellectual property until full payment is received. Upon receipt of full payment, you are granted a non-exclusive licence to use the deliverables for the agreed purpose.

You may not reproduce, distribute, or create derivative works from our proprietary materials without prior written consent.

6. Limitation of Liability

CS Growth Lab shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services or website. Our total liability to you for any claim shall not exceed the total fees paid by you in the three (3) months preceding the claim.

7. Service Modifications

We reserve the right to modify, suspend, or discontinue any part of our services at any time with reasonable notice. We will not be liable to you or any third party for any modification or discontinuation of services.

8. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of India. Any disputes arising shall be subject to the exclusive jurisdiction of the courts located in the applicable jurisdiction.

9. Contact Information

For any questions regarding these Terms of Service, please contact us:

Email: csgrowthlabagency@gmail.com
Website: csgrowthlab.com/contact

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